Our services. Workforce management.

Workforce management

ISGM manages all aspects of your field-based workforce from day to day delivery of services to your customers to administration of field-based payroll.  Our delivery philosophy is based on Partnership underpinned by total operational and financial Transparency and full Alignment of outcomes. This drives customer experience and productivity benefits associated.

As part of our management of field-based workforces, we provide services including industrial relations management, communication services and incentive program design and implementation . We believe by developing relationships and being open, honest and fair with subcontractors and unions, we can all work together to create a satisfied and engaged workforce.

Customer service
We look at things through the eyes of your customers. We know that the field-based workforce is one of the frontline teams of many businesses and therefore, need to represent your business and brand to the highest quality. With dedicated training in service excellence and safety, our field-based workforces put your customers’ needs first by doing the small, but important things that make a difference and help your customers to become advocates for your business.

Productivity
We provide significant savings through the removal of unnecessary and duplicated systems and processes.

Transparency
The transparent nature of our relationships drive us to constantly monitor performance and develop initiatives resulting in financial benefits and improvements in customer service.

Visibility
We align commercial arrangements, IT systems and processes to ensure our clients have full visibility over the end to end solution.

Partnership
We create a partnership with our clients, work transparently and are constantly re-engineering processes and designing systems to ensure we are exceeding customer expectations and delivering financial benefits and improvements in customer advocacy.

As part of our management of field-based workforces, we provide services including industrial relations management, communication and incentive programs. We believe by developing relationships and being open, honest and fair with subcontractors and unions, we can all work together to create a satisfied workforce.